Apple to Allow Customers to Trade in Broken iPhone for New One

As you might know, Apple has been running iPhone trade-in program for some time which allows iPhone users to trade in their old iPhone to receive a gift card in return. The gift card will then be used to cover part of your expense in buying a new iPhone. However, currently, Apple still does not accept broken iPhone, eg. with a cracked screen, camera and broken buttons under the current trade-in program. 

But, wait, this might not be the case for much longer. According to 9to5 Mac, Apple is going to launch a new broken iPhone upgrade program which now allows customers to be able to trade in their iPhone even with damaged screen, malfunctioned camera, and broken buttons. 

[Tip 1]: This launching program only accept iPhones from 5s. 

However, according to the report, the damage must be "within reason", so you might be still out of luck depending on how Apple evaluates the phones. Customers can expect to trade in iPhone 5s for USD 50 (~RM 206), iPhone 6 for USD 200 (~RM 824) and iPhone 6s for USD 250 (~RM 1030). According to Apple, they hope the leniency in trading in phones can encourage customers to stay loyal to the company by taking advantage of it. 

[Tip 2]: The trade-in values might go up depending on the storage of your phones as well as the level of damage of you phones.

Another new service is coming to Apple Store will be the availability of free screen protector installations. It will be charged but you can get them installed in the Store using their new screen protector installation machines. Previously, Apple Stores were told not to install screen protector on behalf of customers as when it does not go as planned, customers tend to ask for a replacement or refund. However, with this new machine launched, Apple will provide a free replacement and attempt it again if the protector is not installed successfully. 

Here is a short video that shows how the machine works. Certainly, you don't have to remember the steps as it will be all done the Apple Store employees. Cheers.

[Tip 3]: Simply click here if you would like to view the video on YouTube.